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Faq

Advertising

How do I know what's on sale this week?
Our weekly circular can be found in our store locator.
When do weekly specials begin?
Most of our weekly specials begin on Fridays each week. However, some of our locations run on a different sales week. You can find this indicated at the top of your preferred location’s circular.
How can I have the weekly flyer sent to me again?
If you want to have your weekly flyer emailed to you, just go to the Notification Preferences section of your account settings and you’ll be able to update your preferences.
I no longer wish to receive the weekly flyer. What should I do?
If you no longer want to have your weekly flyer emailed to you, just go to the Notification Preferences section of your account settings and you’ll be able to update your preferences.
How can I find out which stores still have an advertised item in stock?
Our stores are individually owned and operated, so item availability varies from location to location and is not maintained centrally. To inquire about advertised items, please call your preferred store and speak with customer service. The store's contact information can be found in our store locator page.
An item I was shopping for was already sold out. What can I do?
Our stores are independently owned and operated, so store policies for things like rain checks are set at the discretion of each individual store and vary from location to location. To learn about your preferred store's policy, please call the store directly and speak with customer service. The contact information can be found on our store locator page.
When will the item be advertised again?
Sales are announced on a weekly basis. We are unable to say when an item will be on sale again.

Account Information

How do I change my account information?
To edit personal account information, check the Personal Information section of our website.

Application

I would like to work for Key Food. Where can I get information?
Store and headquarter employment opportunities can be found in our career page.
Does Key Food offer part-time jobs?
Our individual stores offer part-time and full-time employment opportunities. Our headquarter employment only offers full-time employment opportunities. You can view all part-time store employment on the career page.
I have recently submitted my application, so when should I hear back from Key Food?
If you applied for a job at one of our stores, you should inquire about your application status with the store directly.

Data Protection

I have a question pertaining to your privacy policy. Who should I contact?
Information regarding our privacy policy can be found in our privacy policy page.

Product Concern

What if I am not satisfied with an item or the item is defective?
If you are not satisfied with an Urban Meadow product, you can return it to your local store for a refund.

Our stores are independently owned and operated, so store policies for things like refunds and returns are set at the discretion of each individual store and vary from location to location. To learn about your preferred store’s policy, please call the store directly and speak with customer service. The contact information can be found on our store locator page.
How can I submit a product request?
Our stores are independently owned and operated, so product availability varies from location to location. To request a product, we recommend reaching out to your preferred location directly to discuss. The contact information can be found on our store locator page.
Where can I find information pertaining to product ingredients?
To request product ingredient information, please visit our Contact Us page.
What is your position on cage-free eggs?
Key Food Stores Co-Operative, Inc. and our independent members would like to state our position on cage-free eggs. Key Food and our members do not support any type of animal abuse. We hold our suppliers and manufacturers to standards that meet or exceed industry norms and do not condone mistreatment of animals in any way. Currently, almost 30% of our egg sales are comprised of cage-free eggs and each one of our locations sells cage-free, free-range, and organic eggs, giving our customers a wide variety of choices. We, like many other retailers, are actively looking to shift a larger volume of our egg sales to cage-free eggs as the industry converts to more cage-free farms over time. Despite our efforts and statements condemning animal cruelty of any kind, animal rights activists have waged a public campaign against Key Food and our stores. They have demanded that we release a statement promising to transition to 100% cage-free eggs by 2025.

Although our goal is to transition to 100% cage-free eggs by that date, we want you, our customers, to know that while seeking to reach that goal, we strive to always provide affordable nutritious options to all of our customers, many of whom are in lower-income areas and rely on assistance programs. Currently, cage-free eggs, which are double the price of regular eggs, are not covered by these programs. We believe it is possible that the industry as a whole will continue to transition to cage-free production as demand continues to rise. This hopefully will result in cage-free eggs eventually becoming available at affordable prices for all consumers. For over the past 80 years we have worked hard to provide quality products at low prices for our guests and those they care for, and will continue to do so for all of our customers. We appreciate your business.

Store

Why can't I view my store's circular?
As our stores are individually owned and operated, some may print and distribute circulars independently. If a store decides to do so, the circular will not be available to view on our site. Please reach out to your local store for more information.
Where is the closest store?
To find the store closet to you, please check our store locator page.
Where is Key Food opening near me?
To find out of any store openings in your area please check out our store locator page. Any new store that is opening will be marked as “opening/ coming soon”.

When information about a new store becomes available, we’ll also announce it on our social media pages. Follow Key Food on Facebook, Twitter, and Instagram for more information.
Where can I find store hours?
To find store hours and other store information please check our store locator page.
Where can I find the telephone number for a store?
To find store telephone numbers and other store information please check our store locator page.
I lost something in the store or in the parking lot. What can I do?
For any lost items please contact the local store that you visited to inquire about your belongings.
Can I pre-purchase items to pick up?
You may pre-purchase items to pick up through our online shopping partner Instacart. Please check our online shopping page for stores that offer pick-up/delivery.
What are my payment options in the store?
Our stores accept all major credit cards. For more information, we recommend reaching out to your preferred location directly to discuss. The contact information can be found on our store locator page.
What is the balance on my Key Food gift card?
For all gift card inquiries please visit our Gift Card page.
My purchase amount was charged twice. What should I do?
We recommend reaching out to your preferred location directly to discuss. The contact information can be found on our store locator page.