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Refund & Cancellation Policy

Refunds, returns and cancellations are subject to certain terms and conditions. Please read the information set forth below carefully to understand our policies. 

Refunds

To request a refund due to an issue with your online order, you must make your request within 7 days of pick-up or delivery by contacting Key Food at:

Address:    Key Food Stores Co-Operative, Inc. 100 Matawan Road, Matawan, NJ 07747
Email:         customer.Service@keyfood.com
Phone:        (848)-202-3100 ext. 400

Please let us know as soon as possible if your order:

  • Is missing items that you were charged for on the final receipt, or
  • Contains damaged, spoiled, or otherwise unusable items.

Refunds that are deemed appropriate by Key Food are processed immediately, but it may take 5-10 business days for the refund to be credited to your bank or credit card account, depending on your bank.

Items prohibited by law are not eligible for a Refund (e.g., Items classified as hazardous materials or that use flammable liquids or gases).

Returns

The ability to make a return is subject to the individual store’s Return policies, which vary by store location and are available by contacting Customer Service at that specific store location.

Cancellation

You can cancel an online order for a full refund (and without any additional fees or charges) if the order status is “RECEIVED”.

On the website:

  1. At the top right, click My Account.
  2. Click Order History
  3. Click Select on the relevant order
  4. Click Cancel Order, under Modify this Order

If you cancel an online order when the order status is “IN PROCESS” or “COMPLETE”, you may be charged a restocking fee up to $15. To cancel after shopping has begun, reach out to Customer Service at the store location you have selected in connection with your order.